Lark aily has fully upgraded the "Custom AI Agent" feature, helping enterprises create dedicated AI digital employees for every business scenario—expense officer, project assistant, HR Q&A robot. Build once, and the entire team can directly use it within Lark. This article will provide a detailed introduction to aily's new feature highlights, six classic application scenarios, practical cases, quick setup steps, and methods to claim limited-time benefits, helping you experience the powerful capabilities of enterprise-level AI agents ahead of time.
What is 'Feishu aily Custom Intelligent Agent'
In the daily operations of enterprises, scenarios such as financial reimbursement Q&A, project progress tracking, HR policy consultation, and customer service group Q&A consume a large amount of manpower every day. Personal AI assistants (such as OpenClaw) are convenient, but they are difficult to reuse at the team or vertical business level—each employee has to configure it repeatedly, answers vary, and knowledge updates lag behind.
Feishu aily has newly upgraded its "Custom Intelligent Agent" to precisely solve this pain point. It can be understood as a team-shared AI intelligent partner, built and managed uniformly by the administrator. After linking the knowledge space, the content is updated automatically. It can operate high-frequency modules such as Feishu Docs, multidimensional spreadsheets, tasks, etc., and can also work proactively through scheduled tasks, providing the entire team with consistent, professional, and manageable AI service.
Feishu aily's custom intelligent agent is designed to create a dedicated, secure, and controllable "digital employee" for the team. Build it once, and the whole team can share it.
The feature is now open to all Feishu users. You are welcome to try it.
產品核心賣點
Customizable Freedom: Create Various Specialized Intelligent Agents to Serve Teams or Organizations
Assign a specialized Agent to each role—expense officers only answer reimbursement questions, PMOs only speak about project management. Set it up once, and the entire team can use it directly in Feishu without each person needing to configure it separately.
Business-Savvy: Memory, Feishu Integration, Automatic Knowledge Updates
Agents remember key information about each user and group, and content is automatically updated in the associated knowledge space. They can operate high-frequency modules such as Feishu documents, multi-dimensional spreadsheets, and tasks, and can also connect directly to internal enterprise systems via agent channels.
Safer: Isolated Memory, Centralized Credentials
Each user and each group has an independent memory, physically isolated to prevent cross-contamination—100 people sharing one Agent can only access their own data. When accessing external systems, the Agent does not hold the keys directly; credentials are centrally managed by the system.
Controllable: Seamless Evolution, Rollback Available
Supports both manual backend publishing and invisible in-Feishu conversation publishing modes, balancing control and efficiency. Each release generates a change log, supports diff comparisons, and allows one-click rollback.
When to choose 'aily Custom Agent'
Currently, Feishu has a variety of agent products: aily Intelligent Assistant, aily Custom Agent, and Feishu OpenClaw. How do you choose the most suitable product based on your needs?
Compared to the aily Intelligent Assistant, which focuses on personal efficiency, and the lightweight and flexible OpenClaw, custom agents are more suitable for teams that require systematic design and have requirements for data security and agent behavior control.
Three-step questioning to determine needs:
Step 1: Ask 'Who is using it?'
- Employee personal productivity → Intelligent Assistant (1 person 1 agent, exclusive)
- A team/department using it together → Custom Agent (shared among multiple people, isolated memory)
- Tech enthusiasts/geeks who want in-depth tinkering → OpenClaw (open-source architecture, freely customizable)
Step 2: Ask 'What is it used for?'
- Personal document writing, research, summarization → Intelligent Assistant
- Team weekly reports aggregation, project progress tracking, team knowledge Q&A, approval flow reminders → Custom Agent
- Free customization based on needs, access to open-source community plugin ecosystem → OpenClaw
Step 3: Ask 'Do you need control?'
- No, just for personal use → Intelligent Assistant
- Yes, the company needs unified management, log viewing, and permission control → Custom Agent
- Not really, can handle it yourself → OpenClaw
Practical Case: OTO Retail Store AI Smart Ordering
A major Feishu client found that sales staff in Hong Kong and Macau spent up to 10 minutes per order using the traditional order submission process due to unfamiliarity with typing and pinyin, with an error rate of around 10% and low customer satisfaction. By using Feishu Aily's custom intelligent agent, the order submission process was made smart. The sales team can directly interact with the intelligent agent in Feishu to complete smart ordering:
- Order submission time reduced from 10 minutes to 2 minutes
- Error rate dropped from 10% to 0%
- Customer satisfaction significantly improved
This is a successful implementation of Aily's custom intelligent agent in the retail industry.